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Privacy Policy

This Privacy Policy ("Policy") describes how Chelsea India ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, www.chelseaindia.com (the "Website") and become a member ("Member").

 

Introduction

We are committed to protecting the privacy of our Members and visitors to the Website. This Policy explains what information we collect about you, how we use it, and under what circumstances we may disclose it to third parties.

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Information We Collect 

We collect the following information from you:

  • Registration Information: Name, email address, mobile number, full address, and date of birth.

  • Billing Information: Billing name, billing address, and payment method type (not including credit/debit card details).

  • Publicly Posted Information: Information you post in public spaces on our Website (e.g., forum comments).

  • Payment Information: We do not collect your credit/debit card details, UPI information, or any other payment details on our website. This information is collected and processed solely by our online payment partner, Cashfree Payments India Pvt. Ltd.

  • Website Usage Information: We may collect information about your use of the Website, such as the pages you visit, the links you click on, and the searches you conduct.  

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Use of Personal Information

We use your personal information for the following purposes:

  • To fulfill your requests and complete your transactions: We use your information to process your membership registration, confirm your purchases, and respond to your inquiries.

  • To personalize your experience: We may use your information to personalize your experience with the Website, such as displaying content based on your preferences.

  • To improve our products and services: We may use your information to analyze site trends and member interests to enhance the Website and our offerings.

  • To send you communications: We may use your information to send you transactional emails or SMS messages about your account or purchases. We may also send you promotional emails about our offers and products or those of our business partners, but you can opt out of these communications (see "Email Opt-Out" below).

  • For security purposes: We may use your information to protect our company, our Members, and our Websites.

  • As otherwise permitted by law.

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Sharing of Information with Third Parties

We may share your information with third parties under the following circumstances:

  • Service Providers: We share your information with vendors who help us manage our membership program, payment processing, and transactional messaging.

  • Business Partners: We may share your "Public Profile" information with business partners who co-sponsor events or provide services related to your membership. These partners will use your information according to their own privacy policies. [You have complete control over your Profile. Please go to your profile to see the available options.]

  • Legal Requirements: We may disclose your information if we believe we are required to do so by law or to protect our rights. This includes responding to court orders, subpoenas, or government investigations.

  • Potential Fraud: We may share your information if we believe it is necessary to investigate potential fraud.

  • Other Disclosures: We will disclose your information with your consent or as otherwise permitted by law. We will notify you before we do this.

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Email Opt-Out

You can opt out of receiving our marketing emails by emailing admin@chelseaindia.com. Please allow up to ten (10) business days for your request to be processed. Even if you opt out of marketing messages, we will still send you transactional emails and SMS messages about your account and purchases.

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Third-Party Sites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party website you visit.  

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Grievance Officer

Per the Information Technology Act, 2000 and its rules, we have appointed a Grievance Officer to address your privacy concerns.

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Updates to this Policy

We may update this Policy from time to time. We will notify you of any material changes to the Policy as required by law. We will also post an updated copy on the Website. Please check the Website periodically for updates.

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Jurisdiction

Your visit to the Website and any dispute over privacy is subject to this Policy and the Website's terms of use. The laws of India will govern any disputes arising under this Policy.

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